Category Archives: Customer Service

Will You Be Successful?

Years ago I had watched a presentation on success in business and life. The crux of the presentation came to success is determined by who you know more than what you know. Being smart, working hard and reliability are very important … Continue reading

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Happy Holiday’s & Thank YOU!

I am trying to spend some time skiing this week and therefore will be keeping this very short. First, Happy Holiday’s to everyone who reads these articles. I hope that you were able to spend some time with loved ones … Continue reading

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We have a 24 y/o GSW PNB, CPR In progress, EPI x 2, Shock x 3, Now PEA, Coming in 10-33, ETA 8 min.

This headline may make a lot of sense to anyone experienced in pre-hospital medicine, but to the rest of the world, it is a bunch of gibberish. When we begin in medicine, we are taken aback by the amount of … Continue reading

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Alright Mr. DeMille, I’m Ready For My Close-Up

Are you? Every day that we are doing our duty, whether in an ambulance, skiing or providing clinical care we are but mere moments from being broadcast to the world. A tragic event of a few weeks ago by a … Continue reading

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A Rose by Any Other Name

“It’s sad but true, people judge you by the words you use.” This ad for Verbal Advantage, a vocabulary-building program, holds true for not only the words that we use with others, but the words that we use for ourselves … Continue reading

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Are we a Mickey Mouse Profession?

September 22, 2014 Learning lessons from a mouse? As we prepare for our upcoming season, it’s very important that we remember that every guest at our hill is on vacation. Our job is not really to pick them up when … Continue reading

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